Ahmed Abdul Rahman

Ahmed Abdul Rahman

Innovative and deadline-driven Graphic Designer with 3+ years of experience designing and developing user-centered digital/print marketing material from initial concept to final, polished deliverable.

• algiza , egypt
• +201099058031
• AF.Hussein@outlook.com

Bachelor of Management Information System, Computer Science & IT

05/2012 - 05/2015

The Nile Higher Institute of Mansoura

• Mansoura, Egypt
• Graduated :Very Good

Web Developer

08/2012 - 04/2015

Creative Tech Solutions

• Implemented new features in C# for existing ASP.NET web applications, enhancing functionality and user interaction.
• Contributed to the integration of third-party APIs into the .NET environment, enabling additional services and content for users.
• Refactored and maintained legacy code, increasing maintainability and preparing the software for future technology updates.
• Provided technical support and training to junior developers, improving team skills and productivity by 20%.

Software Developer

05/2015 - 12/2018

Innovatech Solutions

• Developed a DHTML and JavaScript-based front-end application which improved user experience and raised customer retention by 10%.
• Managed database integration using ADO.NET, leading to a more robust data handling mechanism and enhanced application stability.
• Initiated the use of unit testing frameworks for .NET, increasing code reliability and reducing the number of reported bugs by 40%.
• Automated deployment process using IIS, reducing manual deployment time by 70% and minimizing human error.
• Optimized existing ASP applications for performance, achieving a 25% speed increase in overall application response time

Specialist Technical Clients Support

01/2019 - 01/2022

Telecom Egypt Company - WE, Cairo, Egypt

• International Roaming Specialist assisting clients on all technical issues and Trainings
• Execution of Windows & MAC OS deployments.
• Ensure adherence to defined organizational processes for continued consistency of IT services delivery
• Troubleshooting Network and Servers
• Act as first point of contact into IT organization for Any Desktop/Technical Support
• Installed, upgraded, supported and troubleshot Windows Operating Systems and Microsoft Office suite, and other applications as assigned.
• Performed general preventative maintenance tasks on computers, laptops, printers and any other authorized equipment
• Performed remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
• Collaborate in conducting end user surveys and create action plans, as required
• Responsible for monitoring of critical systems, and support resolution of critical/non-critical
• Responsible for developing and establishing digital workplace and device strategy to drive workplace collaboration, optimal device imaging and support for internal and international operations, for all devices including desktops, laptops, mobile devices.
• Successful resolution of trouble tickets in a high-volume call center
• Provided first line support for customer inquiries, problems, and/or requests including web portal
• Provided desktop/network support to 800+ corporate users
• Support on requirement and systems analysis efforts, including translating business requirements

Full Stack Web Development

01/2022 - Present

TechSolutions Inc.

• Developing, design and implementation of the new API endpoints as a part of high-volume external web app, that provided critical connectivity channel for distributed functionality and increase system cohesion keeping manageable code complexity.
• Handling full stack programming tasks for the development of the high-volume online service (PL/SQL), resulting in consistent deployment of 10 major products updates.
• Improving product aesthetic and UX of the high-volume external web app, resulting in increase in user’s retention.
• Migration of the existing DEV/USR/PRD environments to the cloud for the critical external web app that helped to achieve decrease in infrastructure operating costs.
• Optimizing legacy data storages and search queries for the critical external web app using PL/SQL improving system's response time.
• Performing unit & load testing for the mission-critical external web app eliminating system's failure.
• Managed 5 projects at a given time while under pressure